4 Reasons why you cannot withdraw your casino winnings

4 Reasons why you cannot withdraw your casino winnings

/ 5 min

We present some of the common reasons why you cannot withdraw your casino winnings. With this knowledge, you’ll know what to avoid as you explore your favourite online casinos.

Why you cannot withdraw your casino winnings - 4 reasons

Unfulfilled Wagering Requirements

If you are a new user who took advantage of the welcome bonuses, then you are likely to experience withdrawal issues if you didn’t meet the casino’s unique wagering requirements. Wagering requirements define how much you must wager (or bet) before you are allowed to withdraw any winnings that were attached to that bonus.


Suppose a casino has a bonus offer of €20 and a wagering requirement of 25x. It means that you are expected to wager no less than €500 before you are allowed to withdraw the bonus and its winnings.

It is important to read the general terms and to understand that the wagering requirement varies across different online casinos. However, the industry standard is between 40x and 50x.

Account Verification Procedures

Another issue that could cause withdrawal problems at a casino is account verification. Because of the frequent occurrence of fraudulent activities that happen at online casinos, many now make it mandatory to verify your account before withdrawing your winnings.

This generally involves completing the KYC process. This is done to verify your identity, as well as your payment method as a source (and destination) of income. It aims to prevent issues such as identity theft and money laundering.

The requirements for account verification vary from one casino to another. However, some of the standard documents required to complete the KYC process are:

  • A valid ID document
  • Proof of payment method
  • Proof of address


Your account may not be validated for a few days after these papers have been uploaded. You shouldn’t try to withdraw your earnings before your account has been authorised. The verification processing time varies from one casino to another.

Restricted Payment Methods

Restricted payment methods are another potential cause that could make withdrawing your winnings a difficult task. With each payment method comes its specific conditions, like withdrawal limits and processing time.

It is important to review the unique situation of each of the payment methods before using it to withdraw. For example, it is common among different casinos that payments via Skrill make you ineligible to qualify for some of their bonus offers.

Some online casinos may also offer deposits for a wider range of payment methods than it does for withdrawals. This means that you may not be able to withdraw your winnings via the same channel and may not even have access to the casino’s available withdrawal providers.

We suggest selecting an online casino that accepts a variety of payment options for deposits and withdrawals. This will ensure that not only can you receive your winnings, but you’ll have more options for any potential withdrawal issues, such as long processing times and additional fees.

Bonus Abuse or Terms Violation

All bonuses available at different casinos have specific terms and conditions that should be abided by to avoid issues with withdrawals. While ‘wagering requirement’ is a core bonus term, there are many more that don’t get talked about enough.

Game Limitation

Some promotions may specify the type of games you can use the bonus for. For example, some casinos specify that certain slots are not applicable when using a free spins bonus. As such, it is expected that you will encounter withdrawal problems when you go ahead and use the bonus on games that are ineligible.

Additionally, there can be limits on how many times you can utilise a certain bonus. The list of terms attached to bonuses is more extensive. So, it is highly important to review the specific terms and conditions of the bonuses offered at a casino to understand their limitations before using them.

Bonus Hunt

Beyond not abiding by the terms of bonuses – which is often a simple mistake or oversight – some gamers actively seek to ‘bonus hunt’. Bonus hunting is avoided by casinos creating complex bonus rules, which include:

  1. Having strict withdrawal requirements
  2. Lowering bonus payouts
  3. Blocking risky locations

Due to the risk of bonus hunting, online casinos are likely to enforce withdrawal limits when it comes to bonus terms violation. It is recommended that you understand these and use your bonuses wisely without creating any doubt as to your intentions.

CasinoAlpha IE Best Choices of Casinos with no problems of cashing out

After going through some of the most frequent withdrawal problems, in this part, we’ll look at some of the top casinos that guarantee easy withdrawals. We will also be highlighting their key features and benefits.

Free Spins Casino

FreeSpins Casino - Best withdrawal casino

Here are its best features:

  • Over 8000 casino games
  • Availability of crypto payment methods and others
  • Fast withdrawal processing time
  • 24/7 customer support (to help with withdrawal queries)
  • Fast KYC verification process

Paddy Power Casino

PaddyPower Casino - Best withdrawal casino

The casino’s best qualities include the following:

  • High-quality loyalty program (more bonuses to choose from)
  • Strict adherence to responsible gambling policies
  • €5 minimum withdrawals
  • Short payment processing time
  • Licensed by the UK Gambling Commission and Malta Gaming Authority to ensure fair play – you can dispute unjustified withdrawal issues

Bonus Boss Casino

Bonus Boss Casino - Best withdrawal casino

The platform stands out because of the following reasons:

  • One-day payment processing time
  • €10 minimum withdrawal
  • Availability of a no-deposit bonus
  • 24/7 customer support (to help with withdrawal queries)
  • Fair and transparent bonus terms

Jammy Monkey Casino

Jammy Monkey - Best withdrawal casino

Some of its best features include:

  • Availability of a full range of customer support – call, email and live chat (to help with withdrawal queries)
  • Swift cashout processing time of one day or less
  • Allows for minimum deposits as low as €5
  • Quick KYC verification processing time


You should be more cautious the next time you play at an online casino to avoid any complications with withdrawals. By completing the KYC verification process, fulfilling wagering requirements, using your specified available payment method and abiding by bonus terms, you should have no issues when withdrawing your winnings.

What did we miss?

Again, it’s highly important to read the casino’s terms and conditions before you place your first bet. If our article missed to underline other relevant factors, please leave a comment, and we will update our article immediately.

Adela Mariuta
Author Adela Mariuta Author & Editor at Casino alpha
Adina Minculescu
Author Adina Minculescu Senior Author & Editor at Casino alpha

How helpful was this article?

No rating yet

Similar articles on this title

More guides

Share your review

Please complete capcha

Casino Alpha IE provides guides and information on a range of products and services.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and Terms of Use.