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Check out this The Grand Ivy Casino review to discover more about game types, payment methods, and customer support. You will also learn more about the latest The Grand Ivy Casino bonus codes on this page.
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our Ireland customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary objective to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha IE has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendations, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
- The website is user-friendly and intuitive. The overall appearance of it is pleasant and rather elegant looking. Therefore, the loading speed of the games is quite slow and might negatively impact user experience
- The casino has a wide array of commonly used payment methods for depositing money. That being said, you can't choose a withdrawal method, the money being sent to the deposit payment method.
- In terms of game types and providers, there are over 2000 games in total. The site offers 1800 slot games from all the major providers in the industry, as well as Baccarat, Blackjack and Roulette live games and lobbies.
- There is only one The Grand Ivy casino bonus on the website at the moment of this review, however, there are other bonuses and offers that come with Loyalty points and the VIP membership.
- The operator does not offer phone support at the moment. That being said, the platform provides email support and 24/7 live chat.
-
- This site is licensed by the UK Gambling Commission
- The casino also holds a Malta Gaming Authority license
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Bonus | Vip program |
|---|---|---|---|---|---|---|---|---|---|
| EUR20 | EUR20 | EUR20000 | 2 days | Baccarat, Blackjack, Craps, Jackpots, Keno, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Poker, Progressive, Roulette, Scratch cards, Sic Bo, Slingo, Slots, Table games, Video Poker | 1900 | 40 | Malta Gaming Authority, UK Gambling Commission | 100% up to EUR300 | No |
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Baccarat
The Grand Ivy Casino Review Table of Contents
The Grand Ivy Casino bonus codes
After becoming a member here, you may access several The Grand Ivy Casino bonus codes. These will help you try out numerous game types and get accustomed to the platform. Take your time to find a suitable offer!
Read moreWagering
The casino bonus must be typically wagered 35 times unless stated otherwise on the bonus page.
When meeting wagering requirements, if money from both the Cash Balance and the Bonus Balance is used, the winnings will be redistributed proportionally.
Once you’ve met the wagering requirements, the Bonus Balance will be transferred to Cash Balance.
Should a promotion allow withdrawals from the Cash Balance, any remaining bonuses will be typically voided.
Wagering Contribution
| Game Type | Wagering Requirements |
|---|---|
| Slots | 100% |
| Scratchcards & Keno | 100% |
| Kings of Chicago, Lucky 8 Line, 300 Shields, Fortunes of Ra | 20% |
| Jackpots, Table Games, Video Poker, other | 0% |
Bonus Rules
Only one bonus can be active per deposit. On-deposit bonus codes cannot be cumulated.
Every account has a Cash Balance which contains deposited sums and a Bonus Balance, which consists of bonus cash.
As a general rule, Irish players cannot withdraw funds from the Cash Balance while having an active Bonus Balance.
Bonus conversion
| Type Of Bonus | Maximum cashout |
|---|---|
| Instant Bonuses | 10x instant bonus amount |
| No Deposit Bonuses | €100 |
| Bonus Spins On Deposit | €100 |
| Bonus Spins No Deposit | €50 |
Tips
You can request to have bonuses reversed out of your account by contacting customer support.
Promotional abuse
- Deliberately cheating
- Engaging in unfair behaviour
- Taking advantage of any error/loophole of the platform
- Using multiple accounts to enter a promotion more than once
Irregular play
- Betting more than 20% of your bonus cash before having met the wagering requirements
- Black or Red betting on Roulette
- Covering more than 25 out of 37 numbers on the table on Roulette
Disclaimer
Addiction is a sickness. Gambling addiction shouldn't be taken lightly. Get educated and understand the effects of problem gambling. We aim to inform all our CasinoAlpha IE customers regarding the harsh reality of gambling addiction through educational and informative guides.
The Grand Ivy Casino overview
- Company name:
- White Hat Gaming LTD
- Registration number:
- C73232
- Website:
- grandivy.com
- Online since:
- 2016
- Address:
- 85 St John Street, Valletta, VLT1165, Malta
- Malta Gaming Authority:
- MGA/B2C/370/2017
- UK Gambling Commission:
- 52894
The casino has been active on the market since 2016 and is managed by White Hat Gaming Limited, an online casino platform that offers hosting, licensing, compliance and gambling protection tools.
The company is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. This extensive licensing ensures the legitimacy of the casino and that any outcome is randomly generated. Therefore, Irish players can have faith that the games are not rigged and that The Grand Ivy Casino is a trustworthy platform.
The Grand Ivy Casino sister sites
This brand has several sister sites, such as Barz Casino, Dream Vegas and Casimba Casino.
The platforms are managed by the same company that manages this website, and as a result, they have similar slot games and deposit methods. That being said, the sites differ when it comes to the available game types.
Registration Process
The registration process is quick and rather straightforward, taking between one and two minutes. To successfully set up an account and have access to the latest promotions, you need to follow these simple steps:
- Click tour promotional button, in the bonus section of the review.
- Press the Join box in the upper right corner
- Fill out your personal and contact data
- Set up a password and username
- Agree to the Terms & Conditions and that you are of age to gamble by checking the box above the Sign-Up button
How to complete The Grand Ivy Casino login process?
To log into your account, simply click the Login button in the top right corner and introduce your username and password.
KYC
In order to be able to withdraw any sum of money, you will need to complete the verification checks. These checks ensure the integrity of the platform and are performed both with the first withdrawal and routinely, to ensure the security of the site.
For these checks, you will need to verify your age, identity, place of residence and validity of payment methods. You will be requested to provide supporting legal documents.
KYC documents
| Proof of identity | Proof of residence |
|---|---|
| Passport | Credit card or bank statement (less than 3 |
| Drivers licence (both sides) | Utility bill (less than 3 months old) |
| ID card (scanned on both sides) | Council tax statement (less than 12 months old) |
Tips
The documents are to be sent to the email address [email protected], and the verification process might take 48 hours.
User Experience
For our review, we tested the platform from multiple devices to ensure that the gaming experience was up to standards, irrespective of the device used.
| Device | Internet | Browser |
|---|---|---|
| Asus ZenBook 14 | WIFI | Google Chrome |
| iPhone 12 Pro Max | 4G | Safari |
| Samsung Galaxy Tab S6 | WIFI | Opera |
Desktop
The desktop interface has an elegant and clean look, with black and variations of brown and gold. There are no overwhelming animations, only the home page pictures and the pictures of the games.
Upon opening the website, you are greeted by the slots in the Popular tab. There is a search bar in which you can enter game titles and game providers, however, there is no filter tab available, which makes it more difficult if you have a very specific search enquiry.
The desktop version of the site is rather easy to navigate, most website features and pages are not hard to find and they are placed intuitively.
Be aware
The loading speed of the online casino pages is quick, however, the loading speed of the games is slow and can turn out to be problematic.
Mobile
There is not a big difference to be reported here. The website looks almost the same, with the game filter menu being moved from the left side of the screen to the bottom centre. The platform performs well on mobile, which is great for Irish gamblers that prefer to play on their smartphones.
Games
We felt it was important to highlight that Irish players have a wide range of game types and titles where they can redeem their The Grand Ivy Casino bonus codes.
You can add games to favourites by clicking on the heart on the top right corner of each game card. Your favourites can be found in the My Account section, underneath the Cash and Bonus Accounts.
Slots
| Titles | Minimum bet | Maximum bet |
|---|---|---|
| Book of Dead | €0.10 | €50 |
| Starburst | €0.10 | €100 |
| Sugar Rush | €0.20 | €100 |
| Super Joker Megaways | €0.10 | €200 |
| Amazon Kingdom | €0.20 | €50 |
This platform offers a variety of slot games for Irish players, with over 1800 titles in this category. The platform encompasses games from popular providers in the industry such as NetEnt, Play’n Go, Microgaming and NYX.
Table games
In the Table Games tab of the platform, you will find different variations of the essential table games:
- Baccarat: 3D Baccarat, Baccarat First Person, Baccarat
- Blackjack: European Blackjack, Multi Hand Blackjack, Classic Blackjack
- Roulette: 20p Roulette, European Roulette, Roulette x5
Live Roulette
| Game | Minimum bet | Maximum bet |
|---|---|---|
| Gold Bar Roulette | €0.20 | €10000 |
| Instant Roulette | €0.10 | €2000 |
| VIP Roulette | €1 | €10000 |
There are 12 Live Roulette games available on the platform and lobbies with more games from Pragmatic Play, Ezugi and Evolution Gaming.
Live Baccarat
| Game | Minimum bet | Maximum bet |
|---|---|---|
| Golden Wealth Baccarat | €1 | €2000 |
| Speed Baccarat A | €1 | €15000 |
| Peek Baccarat | €1 | €10000 |
There aren’t many Live Baccarat games available on the platform, but there are lobbies from Pragmatic Play and Evolution Gaming.
Live Blackjack
| Game | Minimum bet | Maximum bet |
|---|---|---|
| Blackjack Party | €0.50 | €200 |
| Blackjack VIP Alpha | €50 | € 5000 |
| Blackjack Classic 30 | €5 | € 5000 |
Game providers
1X2 Gaming
2By2 Gaming
4The Player
Adoptit Publishing
Ainsworth
Alchemy Gaming
All41 Studios
Apollo Games
Asylum Labs
Aurum Signature Studios
BB Games
Bgaming
Big Time Gaming
Bla Bla Bla Studios
Black Pudding
Blueprint Gaming
Booming Games
Bulletproof Gaming
Colossus Bets
Concept Gaming
Crazy Tooth Studio
D-tech Gaming
Electric Elephant
Endemol Studios
Eyecon
Ezugi
Fantasma Games
FELT
Fortune Factory
Foxium
FugaGaming
Gameburger
Games Inc
Gamevy
Gaming Corps
Gold Coin Studios
Golden Rock Studios
Gong Gaming Technology
Green Jade
Hacksaw Gaming
Half Pixel
Hurricane
Iron Dog
Jade Rabbit Studios
Just For the Win
Kalamba
Leander Games
Leap Gaming
Lightning Box Games
Live5 Gaming
Lucksome
Magic Dreams
MaxWin Gaming
Merkur Gaming
MetaGU
Microgaming
Mutuel Play
Neko
Neon Valley Studios
NetGaming
Nolimit City
Northernlights
Old Skool Studios
One Touch
Oryx Gaming
PearFiction Studios
PG Soft
Play'n Go
Playko
Playson
Pragmatic Play
Probability Jones
Pulse 8
Push Gaming
Rabcat
ReelPlay
Reflex Gaming
Revolver
Seven Deuce Gaming
Sigma Gaming
Silverback Games
Skillzz Gaming
Skywind Group
Slingshot
Snowborn
Spearhead
Spieldev
Spin Play
StakeLogic
STHLM Gaming
Storm Gaming
Stormcraft
Sunfox Games
Swintt
Switch Studios
Synot Games
The Games Company
Tom Horn Gaming
Touchstone Gaming
Triple Edge Studios
Wazdan
Wild Streak
YoloPlay
The Grand Ivy Casino vs. Market Standards
| Min. deposit Industry standard: EUR 10 | EUR20 |
|---|---|
| Min. withdrawal Industry standard: EUR 10 | EUR20 |
| Max. cashout Industry standard: EUR 100,000 | EUR20000 |
| Payout Time Industry standard: 2 days | 2 days |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 2 days |
| Slot games Industry standard: 500 | 1900 |
| Bonus Industry standard: 100% up to EUR 200 | 100% up to EUR300 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
EUR20 | EUR20 | EUR20000 | 2 days | 2 mins | 2 days | 1900 | 100% up to EUR 300 |
|
|
EUR10 | EUR10 | EUR1000000 | 1 day | 1 min | 1 day | 1100 | 100% up to EUR 200 |
|
|
EUR10 | EUR10 | EUR30000 | 1-2 days | 1 min | 1 day | 1000 | 200% up to EUR 300 |
|
|
EUR5 | EUR10 | EUR1000000 | 1 day | 3 mins | 1 day | 30 | 200% up to EUR 200 |
|
|
EUR5 | EUR20 | EUR5000 | 3 days | 2 mins | 3 days | 2500 | 100% up to EUR 500 |
|
|
EUR10 | EUR10 | EUR20000 | 1 day | 2 mins | +3 days | 1002 | 200% up to EUR 200 |
|
|
EUR10 | EUR10 | EUR40000 | +3 days | 2 mins | +3 days | 3300 | 100% up to EUR 400 |
|
|
EUR10 | EUR50 | EUR10000 | 1 day | 2 mins | 1 day | 460 | 100% up to EUR 500 |
In this section of our review, we will focus on payment methods, how to deposit, minimum deposit amounts and how the withdrawal process works.
How to deposit
- Log into your account using your credentials
- Click on the top right corner Deposit button
- Choose your preferred payment method
- Deposit more than €20
- Select add bonus and enter The Grand Ivy Casino bonus codes
Withdrawals
Withdrawals will be paid back using the same payment method that was used for depositing money. Once a request has been made, it will have a pending status for 1 to 2 days, in which it can be reversed. After the withdrawal has been approved, it can take up to 3 days to reach your selected payment method.
Here’s how to withdraw:
- Click on the My Account text in the top right
- Click on the Withdraw subsection
- Choose how much you wish to withdraw
- Fill in the form and submit the request
Be aware
You can play using other currencies besides Euro, however, look out for any exchange fees.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal time |
|---|---|---|---|---|---|
|
EUR20 | No limit | EUR20 | EUR5000 | 2 days |
|
EUR20 | No limit | N/A | N/A | N/A |
|
EUR20 | No limit | N/A | N/A | N/A |
|
EUR20 | No limit | N/A | N/A | N/A |
|
EUR20 | No limit | N/A | N/A | N/A |
|
EUR20 | No limit | N/A | N/A | N/A |
|
EUR20 | No limit | N/A | N/A | N/A |
|
EUR20 | No limit | N/A | N/A | N/A |
|
EUR20 | No limit | N/A | N/A | N/A |
|
EUR20 | No limit | N/A | N/A | N/A |
|
EUR20 | No limit | N/A | N/A | N/A |
|
EUR20 | No limit | N/A | N/A | N/A |
VIP
The Grand Ivy Casino has a VIP section in the menu upper left side of the screen. The VIP membership is invitation-only and has three tiers: VIP Silver, VIP Gold and VIP Platinum.
VIP benefits
| Benefits | VIP Silver | VIP Gold | VIP Platinum |
|---|---|---|---|
| Private contact info to account manager | X | X | ✓ |
| No withdrawal limits | X | X | ✓ |
| VIP Holidays/ events | X | X | ✓ |
| Loyalty gifts | X | ✓ | ✓ |
| Fast withdrawal | X | ✓ | ✓ |
| Personal account manager | X | ✓ | ✓ |
| Cashback offer (no wagering) | ✓ | ✓ | ✓ |
| Birthday cash bonus | ✓ | ✓ | ✓ |
Tips
Your VIP membership will be reviewed and updated every month.
Loyalty
There is also a loyalty program available, independent from the VIP membership. You can see the loyalty points available from your My Account section by clicking on the Loyalty Program button.
You can redeem 1000 Loyalty points for the bonus cash equivalent of €5 that will be available in your account. You will receive 500 Loyalty points on your first deposit.
Tips
You can redeem up to 10000 loyalty points per day, translating into €50 bonus cash and a minimum of 1000 loyalty points.
Loyalty points conversion
| €10 wagered in games | Points earned |
|---|---|
| Slots | 2 Loyalty points |
| Scratch cards | 2 Loyalty points |
| Video Poker | 1 Loyalty point |
| Blackjack | 0.5 Loyalty points |
| Roulette | 0.25 Loyalty points |
Be aware
Bonus funds coming from loyalty points must be wagered 40x before being transferred to cash funds.
Related casinos
Customer Support
- Phone:
- No phone available
- Email:
- [email protected]
- Live chat:
- Yes, 24/7
Should you have any issues with the platform, you can access Customer Support at any time of the day, as the casino has 24/7 live chat and email.
You will find the contact information on the Contact Us page. There is no separate FAQ or Help page, however, you will find an answered question about the verification process on the contact page.
Be aware
There is no phone support, but you have 24/7 live chat.
The Grand Ivy Casino live chat
To access the live chat:
- Click on the Contact Us menu page, upper left corner
- Click on the Chat button
- Enter the personal data you used to sign up
Recommendation
Set up a PIN code for the live chat to avoid introducing your personal information every time you enter the chat.
For this review, we tested the live chat and the knowledge of the agents. The live chat operator was well trained and helped us with any question we had, however, the waiting time was pretty long if there were already people in line.
Complaints procedure
The procedure has multiple stages:
- Complaint via live chat or email: you will present your complaint to the support operator. If you remain dissatisfied, you will be referred to the Support Team Leader
- Support Team Leader: the matter will be reviewed by the team leader and you will be contacted regarding their decision. If your complaint is not resolved, your query will be forwarded to the Complaints Team
- Complaints Team: the team will come up with a resolution. If you feel like it doesn’t address the concerns you raised, the case will be referred to the Alternative Dispute Resolution (ADR) third party provider.
Be aware
If the complaint escalates to a third party ADR provider, the decision made by the provider will be final.
Responsible gambling
The platform recognizes the importance of playing responsibly and offers Irish gamblers a wide variety of resources, such as:
- Deposit Limit: You will find this in the My Account section. You can set a daily, weekly and monthly limit.
- Session Limits: You will find this in your My Account tab. You can set any limit between 30 minutes up to 6 hours (in half-hour increments). You will be reminded of your session duration on your home page, next to the search bar.
- Time-Out: You can select a period between one day and six weeks in which you can temporarily suspend your account
- Self-Assessment: You will find the Self-Assessment questions in the Responsible Gambling tab in the footer of the site.
Self-exclusion
Should you feel like your gambling habits are getting out of control, you can request self-exclusion. Here are the steps to follow:
- Go to the Responsible Gambling page in the footer of the website
- Scroll to the self-exclusion section in the Player Protection Tools chapter
- Initiate the self-exclusion process
- Fill out the form about your self-exclusion reasons and confirm that you wish to self exclude
- Select the period of the self-exclusion (6 months up to 5 years or permanent self-exclusion)
- Enter your username and password to confirm the self-exclusion process
Important
Self-exclusion can be undone by contacting customer support. You will be put under internal review and if your request is approved, you will then have to hold on until the cool-off period has passed before playing again.
The Grand Ivy Casino Review - Pros and Cons
- There are 1900 slots available
- Live chat is open 24/7
- VIP and Loyalty programs
- Platform has an intuitive interface
- Slow loading speed of games
- No phone support
- VIP membership is invite-only
How we review
| Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|
| Adela Mariuta | 4.3 / 5 | 5 Hours | 60 Hours | Yes | Yes | Yes | Yes | Sep 2022 | Jun 2023 |
Our final take
The casino does not offer phone support, however, it has 24/7 live chat support. The platform is intuitive and easy to use, but the games have a slow loading speed.
That being said, this site offers responsible gambling tools, both VIP and Loyalty programs and a broad selection of games for Irish players, where they can use their bonus codes.
What do you think?
Share your experience with The Grand Ivy Casino in the comment section.
The Grand Ivy Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!