New Zealand
United Kingdom
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Understand everything there is to know about the PoketWin casino bonuses, user experience, payment methods, etc. All the info is neatly trimmed into one PoketWin casino review.
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our Ireland customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary objective to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha IE has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendations, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
- We encountered some issues with the registration process and a few other aspects as well. The website definitely has some problems when it comes to where links redirect Irish players. But they do not always appear. Probably with time this issue will be resolved.
- Irish players have some payment methods available but compared to other platforms not that many. The processing period for accounts that made a deposit is around 1 working day. Furthermore, for users that never made a deposit the processing time can go up to 3 working days.
- Games-wise PoketWin has a few things going for it. There are around 60 games available on the whole website with one for bingo, two for table games and the rest are slots.
- Irish players can currently receive a first deposit offer, refer-a-friend bonuses, one bingo-centred promotion, weekly loyalty scheme-like offers and a Game of the Month Bonus. The casino states that it will try adding one new title per month. They will come with specific PocketWin Casino bonuses. The site has a lot to improve, but, with promotions, it did start on the right foot.
- You can reach the customer support team via 24/7 Live Chat, email, and phone. The live chat uses a chatbot before linking you to an agent, an aspect that can complicate things at times. Irish players that use the phone will have to send an SMS so that the casino will call you back on your provided mobile number.
- This casino has a licence from the UK Gambling Commission.
PocketWin Casino Quick Facts
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Bonus | Vip program |
|---|---|---|---|---|---|---|---|---|---|
| EUR 5 | EUR 10 | EUR 62,000 | 1 day | Bingo, Blackjack, Jackpots, Live Blackjack, Live Roulette, Progressive, Roulette, Slots, Table games | 60 | 0 | UK Gambling Commission | 200% up to EUR 100 | No |
PocketWin Casino Games Overview
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Table games
PocketWin Casino Review Table of Contents
Table of contents
Pocket Win bonus codes
Irish players that want straightforward info about the PocketWin casino bonuses explained in a simple manner must see this review.
Read moreUnderstanding wagering
Unless stated otherwise the general wagering requirements for all PocketWin casino bonuses are set to 40 times the bonus amount. Once the rollover is completed all the generated value is cash out available.
Our experts appreciate reasonable requirements. Thus, when it comes to PocketWin casino bonus rollover this platform has qualified as reasonable. Considering that this website’s requirements are only a little higher compared to the industry average of 35 times the bonus amount.
Another important aspect worth motioning to Irish players is the contribution each game type has towards the wagering requirements. For the PocketWin casino bonuses they are as follows:
| Game type | Contribution |
|---|---|
| Bingo | 400% |
| Slots | 100% |
| Roulette | 10% |
| Blackjack | 10% |
One aspect worth mentioning is the extremely high contribution that bingo games have towards the rollover. Few iGaming platforms have game types with a contribution above 100%.
Bonus elapsed time
The wagering requirements for every promotion must be completed in a certain timeframe. If this does not happen the promotion and associated generated funds will be considered nil.
Depending on each PocketWin casino bonus the expiry time varies:
- First deposit bonus – 30 days
- Bonus credit – 14 days
- Refer a friend – 7 days
- Game of the month promotions – 24 hours
- Featured bonuses – oscillates
Other bonus rules
Accounts that never made a deposit and acquired a promotion that involves no payment for claiming, have their maximum cash out limited to €50.
Be aware
When wagering with both real cash and funds originating from PocketWin casino bonuses, the returns are divided proportionately to both balances. In this case, the turnover is influenced only by the bonus amount used.
There is also a refer a friend promotion where the person that sends the invite receives €7 alongside 50% of the new player’s initial deposit. Both extra funds are allocated into the bonus balance, thus having wagering requirements.
Apart from this, there is also a game of the month promotion which is only usable on new titles featured on the iGaming platform.
Read less
PocketWin Casino Free Spins No Deposit
Disclaimer
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Casino overview
- Company name:
- In Touch Games Limited
- Registration number:
- 04629082
- Website:
- pocketwin.co.uk
- Online since:
- 2010
- Address:
- Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL
- UK Gambling Commission:
- 002091-R-104264-031
One key aspect of the PocketWin casino review is its background and assessing what it can mean for gamblers from Ireland.
The company behind the site is In Touch Games Limited, an enterprise with offices in Halesowen, Bucharest, and Taipei.
A pioneer, in some sense, the operator has two outlying if not necessarily outstanding aspects. Firstly, one of its main aims is providing its gambling services via as many devices as possible – an effort permeating PocketWin casino’s development direction.
Secondly, the company develops all the games it features. This means that you will find only in-house titles solely on PocketWin.
This decision translates into a less varied and higher-quality set of games, a situation that may not be desired by all gamblers residing in Ireland, where the iGaming standard states that quantity is important.
PocketWin Casino sister sites
Mr Spin, Casino 2020, Bonus Boss, Cashmo, mFortune and Dr Slot are some of PocketWin casino’s sister sites. All of these platforms have in-house products developed by Intouch Games. They are also owned by the same company. You may visit them if you’re looking for similar promotions, games, features and interfaces.
Registration process
Our PocketWin casino review will offer a clear guide to all the necessary steps in creating an account. The first step you will have to complete is a phone number verification. You must insert your Irish phone number and wait for an activation SMS.
Once this is complete, the registration should go smoothly. Irish players must provide their:
- Name
- Date of birth
- Valid email
- Current address in Ireland.
An additional layer of KYC measures has you also upload documents attesting to your identity, place of residence in Ireland, and ownership of payment method used.
Recommendation
Consult the FAQ page to see exactly what documents are required for undergoing the KYC procedure and how to upload the documents.
Important
To access any PocketWin casino bonuses the operator first requires conducting the manual verification measures. Furthermore, when doing the Know your Customer procedure double-check all the info since the website uses third-party sites to differentiate real from fake data.
PocketWin Casino login
- Click the Login button
- Complete your username or mobile number
- Enter your password
- Hit Login
During the PocketWin Casino login process, you can also choose the Remember My Password option. Yet, we do not recommend this if you’re sharing the computer with other individuals.
How to keep and close accounts
While you may request to close your account, several actions can lead to your account getting closed or suspended unwillingly.
If you wish to have access to the casino, do not:
- Be a politically exposed person.
- Use payment methods registered in someone else’s name.
- Allow any other party access to your account.
- Abuse PocketWin casino bonus codes rules.
- Use an inactive mobile phone account.
- Open more than one account.
- Provide wrong or incomplete information.
If your account is closed, the balance corresponding to PocketWin Casino bonuses credit is voided. In contrast, your cash balance is held for six months. During this time, your may request your funds back.
If the casino requested extra documentation from you and failed to comply, your account would get suspended for 90 days. Not verifying your identity for 12 months may attract fees.
Dormant accounts
Failing to log in, deposit, wager, or participate in a game for more than 12 months results in your account becoming dormant.
Some administration fees will then apply after 30 days of the status change. These will amount to the higher among £3 and 5% of your balance, monthly.
Once your balance hits zero, the fees stop, and the casino closes your account.
Irish players may reactivate their accounts by performing a successful transaction or placing a valid bet.
Tips
Irish players can contact the support team via phone and get their deducted administration fees back. However, not all deducted fees will be given back since the casino does this based on a case-by-case basis.
User experience
Our PocketWin casino review exists for the sole reason of providing Irish players with relevant and useful information about this platform. Among other elements, we dabble into the user experience side of things since it has a lot of important implications.
To detail this a little, the user experience has two main facets. One is related to website design meaning the positioning of buttons and the overall colour scheme. The second is connected to the website’s performance and how well it works on both desktop and portable devices.
| Device | Internet | Browser |
|---|---|---|
| Lenovo ThinkPad E15 | Wi-Fi | Chrome |
| Apple MacBook Air | Wi-Fi | Safari |
| Huawei Mate XS | 4G | Chrome |
| iPhone 12 Pro Max | 4G | Safari |
| Microsoft Surface Pro 7 | Wi-Fi | Mozilla Firefox |
| iPad Pro 12.9 | Wi-Fi | Safari |
Desktop
The website has an interesting colour scheme with the red and white going along nicely. However, with time it can become a little tiresome, mostly because of the white. Additionally, we found it extremely odd and off-putting that the platform fails to be cohesive and comprehensive.
We encountered some verification issues during the registration process. These were not client-side. The platform redirected our testers to the support team, only to find out that the live chat feature was limited only to a verified account. This was highly unanticipated, given that the entire platform is designed by one team. In this sense, they should have had more control over how everything is implemented.
Nonetheless, in performance and structure, the iGaming platform outshines most of its competitors. Here are the GTmetrix analysis results:
| Browser | Performance | Structure/YSlow | GTmetrix Grade |
|---|---|---|---|
| Google Chrome | 94% | 97% | A |
| Mozilla Firefox | 56% | 84% | E/B |
Recommendation
Out of all the web browsers we used when testing the iGaming platform one outshined the others. For this reason, we advise Irish players to use Chrome when accessing the online casino from their desktop.
Mobile
Things change drastically when accessing the website via a handheld device. In some sense, you can view PocketWin casino as an aggregator for singular gambling and slots apps.
You essentially get a catalogue of downloadable app versions for most games that are accessible through the desktop website.
Tips
The downloadable games that are available on the website com different PocketWin casino bonuses.
PocketWin Casino Review - Games
The first thing that we noticed during our PocketWin Casino review was the lack of games in every category.
Compared to the industry standard of around 500 games per one platform, here there are somewhere around 60. The only good part is that everything is mobile optimised so no problems can appear while switching devices.
A breakdown of all the games Irish players can access looks something like this 58 slots, two table games and one bingo entry. However, keep in mind that all titles are provided by the same game developer and that is InTouch Gaming.
Slots
Most of the slot titles here are Jackpots. And that may seem impressive, but if you check their pots, Irish players will find that they mostly share the same prize pool.
Some slot titles available here are:
- Super Spins Freak Show
- Lucky Forest Casino
- Viking Lighting Spins
- Cowboys and Indians
- And more.
Table Games
When it comes to table games, Irish players have one Roulette game and another Blackjack entry.
As far as their implementation goes, they are less than rudimentary. Their aspect and functionalities would have been old-fashioned years ago. They simply are not fitting in today’s iGaming market.
Lastly, gamblers accessing the platform from Ireland can also play a bingo version. You can also download it, and the iGaming platform has specific PocketWin casino bonuses for it.
Game providers
Intouch Games
PocketWin Casino vs. Market Standards
| Min. deposit Industry standard: EUR 10 | EUR 5 |
|---|---|
| Min. withdrawal Industry standard: EUR 10 | EUR 10 |
| Max. cashout Industry standard: EUR 100,000 | EUR 62,000 |
| Payout Time Industry standard: 2 days | 1 day |
| Register time Industry standard: 2 Mins | 3 mins |
| KYC Time Industry standard: 2 days | 1-2 days |
| Slot games Industry standard: 500 | 60 |
| Bonus Industry standard: 100% up to EUR 200 | 200% up to EUR 100 |
Compare PocketWin Casino
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
EUR 5 | EUR 10 | EUR 62,000 | 1 day | 3 mins | 1-2 days | 60 | 200% up to EUR 100 |
|
|
EUR 10 | EUR 10 | EUR 1,000,000 | 1 day | 1 min | 1 day | 1100 | 100% up to EUR 200 |
|
|
EUR 10 | EUR 10 | EUR 30,000 | 1-2 days | 1 min | 1 day | 1000 | 200% up to EUR 300 |
|
|
EUR 5 | EUR 10 | EUR 1,000,000 | 1 day | 3 mins | 1 day | 30 | 200% up to EUR 200 |
|
|
EUR 5 | EUR 20 | EUR 5,000 | 3 days | 2 mins | 3 days | 2500 | 100% up to EUR 500 |
|
|
EUR 10 | EUR 10 | EUR 20,000 | 1 day | 2 mins | +3 days | 900 | - |
|
|
EUR 10 | EUR 10 | EUR 40,000 | +3 days | 2 mins | +3 days | 3300 | 100% up to EUR 400 |
|
|
EUR 10 | EUR 50 | EUR 10,000 | 1 day | 2 mins | 1 day | 460 | 100% up to EUR 500 |
PocketWin Casino Review - Payment Methods
The iGaming platform allows for using some common payment methods used by Irish players. This shows the casino’s devotion to mobile gaming goes beyond game and PocketWin casino app availability. However, they have several noted financial terms that are at the users’ disadvantage. Our PocketWin casino review will highlight all problematic stipulations.
Be aware
If Irish players do not provide the KYC documents related to payment method ownership in 12 months tops the operator will terminate their account, cancel all wagers and cash out requests and confiscate the real money balance.
Important
Any deposited funds that are not directly used for making wagers are considered by the iGaming platform as unspent deposits. If punters request to cash out that said unspent deposit funds all PocketWin casino bonuses will be nullified.
Be aware
The iGaming platform has strict rules regarding breach of terms and financial fraud. If a gambler is associated with this kind of forbidden practice, one of them being chargeback requests, their account will be terminated and the balance withheld.
Withdrawals
When utilising PocketWin Casino bonuses, you may only withdraw up to €50 if you never made a deposit. And this is not all. You can only ask for your funds once you have deposited any amount.
Recommendation
Accessing the withdraw page from the My Account section will show gamblers the total funds that are available from payouts. We advise analysing this number by looking at the references that show the calculations that made up that number.
For your deposits to go through, you will need to comply with verifications. These can include offering evidence for past phone bill payments. If you have provided the wrong bank details for a payment method, the casino will try contacting you to correct the issue.
Important
All cashout requests that are un €10 are subject to a fixed fee of €3.
The iGaming platform makes some differences between accounts that made at least a deposit and accounts that never made a payment. When it comes to cash out requests the waiting time before the sum reaches a player’s account is up to five days for punters that made a deposit and up to 12 days for those that have not made a payment.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal time |
|---|---|---|---|---|---|
|
EUR 5 | No limit | EUR 10 | EUR 500 | 1-5 business days |
|
EUR 5 | No limit | EUR 10 | EUR 500 | 1-5 business days |
|
EUR 5 | No limit | N/A | N/A | N/A |
|
EUR 5 | No limit | EUR 10 | EUR 500 | 1-5 business days |
|
N/A | N/A | EUR 10 | EUR 500 | 1-5 business days |
Loyalty
Our PocketWin casino review will cover the site’s loyalty system basics so there is no confusion for our Irish players.
Similar to PocketWin Casino bonuses, all players signing up from Ireland are automatically enrolled into the system.
Punters will start with 100 points. Every time they bet €1 in Bingo, you receive 2 Loyalty Points. Considering this the point-earning method is simple and straightforward.
Be aware
Staking 90% of your funds in bingo will limit the total number of points you can hold to three times of your total deposits.
Irish players can then visit the Loyalty shop where they can trade their points for several types of compensation:
- Various electronic devices, including gaming consoles, flatscreen TVs, headsets, and other devices.
- Experience days, such as a Spa Day for two, supercar driving experiences, or an overnight stay for two in the Manchester United FC Stadium.
- Various PocketWin Casino bonuses credit amounts, ranging from £3 up to £20.
- VEX and E-Vouchers with values between £10 to £100.
Tips
An aspect that’s greatly appreciated by our experts was the Irish players have the possibility to convert 1000 loyalty points and sent them to charity via the loyalty shop.
Related casinos
Support
- Phone:
- 01384884469
- Email:
- [email protected]
- Live chat:
- 24/7. Uses automatic queries first.
The site’s customer assistance department is low-grade and detrimental to the experience.
We will start with an odd piece of confusing information. If you access the support page, you will see a live chat option and an email address. For the phone line, you are directed to send an SMS to 88600. The support team will then call you back for free.
This is true, although there is an easier way to reach an agent by phone. The site also has a customer support number stated in its terms. Furtunently for our readers from Ireland, we share it in our PocketWin casino review so that they do not need to scour the site for it.
The live chat option is atrocious. It will first take you through an automated inquiry system, with several categories for accounts and financial queries or clarifications regarding PocketWin casino bonuses.
It then tries to connect you to an agent. Given our experience, the waiting times can easily go up to an hour. And once you enter the chat, things may take a turn for the worst. One of our testers tried to inquire about casino specifications and got no answer from the agent, despite it being connected.
Such instances are unacceptable. There is no other way around it.
Disputes: A Quick Guide
You should start by placing your complaint to the support team and hope you get an answer.
If your issues remain unsolved, request for your query to be escalated to a manager. The site’s team will aim to call you within 24 hours with a resolution.
If this is unsatisfactory, send an email to [email protected], a fax to the support phone line, or a letter to the parent company’s address.
Tips
Try sending the message as soon as possible and at least within six months from the event occurring.
When all fails, you can reach out to IBAS, a trustworthy ADR agency.
Responsible gambling
Considering that the responsible gambling tools are one of the most important aspects an iGaming platform needs to have, we also cover them in-depth in our PocketWin casino review.
The main instruments available here that provide help to problem gamblers and also make disciplined behaviour easier are:
- Temporary exclusions – Punters may either take a break for a period ranging from one day up to four weeks or self-exclude for six months and up to five years.
- Self-limits – Users residing in Ireland can set both session limits and deposit constraints via responsible gambling or financial tabs.
- Minor-restrictive tool – The platform provides tools for protecting underage individuals from online gambling.
- Access to your history – Irish players can check their total deposits or the difference between the amount paid in and withdrawn.
- Useful links – The website sends you to GamCare for further guidance and links to Gamblock, Gamstop, Gamble Aware, and Betfilter.
- Self-assessment – A series of twelve questions made for helping Irish players understand where they stand.
- Safe gaming advice – A series of tips for betting responsibly. It is not comprehensive by any standards, having only four entries.
Be aware
If Irish players use the take a break or self-exclusion tools all their PocketWin casino promo codes will become nil.
All in all, our PocketWin casino review verdict regarding responsible gambling is that the set of measures is decent for the Irish market.
PocketWin Casino Review - Pros and Cons
Pros & Cons
- All available games are made in-house by the casino’s parent company.
- Loyalty scheme with various material prizes.
- Numerous and relatively advantageous PocketWin Casino bonus codes are available
- Several casino games come in standalone mobile app variants.
- An extensive range of responsible gambling measures is present.
- PocketWin casino app versions for Android and iOS.
- Excellent technical performance.
- Some breaches may lead to the platform withholding your funds.
- Terrible customer service.
- The platform hosts only 61 games in total.
- Fees for dormant accounts.
How we tested PocketWin Casino
We assure you that our review process is always in motion. We continue to test and verify the Irish operators after publishing our ratings, and it's based on hands-on research that filters the qualitative Irish options from the subpar ones.
| Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|
| Dragos Dragan | 3.9 / 5 | 5 Hours | 62 Hours | Yes | Yes | Yes | Yes | Sep 2021 | Nov 2022 |
Our final take
Although there are not that many games available, which is a significant disadvantage, there is an exciting loyalty system. Furthermore, the charity donation in loyalty points is unique and very thoughtful since it’s something rarely seen on online gaming platforms.
Another great addition here is the healthy number of responsible gambling tools. Overall the website may have some big problems in terms of performance but with time it will definitely improve since at least some things are done right here.
Have you tried PocketWin yet?
Our experts were disappointed in some aspects when analysing this platform but they also were pleasantly surprised in others. What’s your take on this platform? Leave us your take in the comment section below!
PocketWin Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!