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PocketWin Casino Review

Min. deposit €5
Min. Withdrawal €10
Max. cashout
Payout time 1 day
Game types Bingo, Blackjack, Jackpots, Blackjack, Roulette, Roulette, Slots, Table games
Slot games 60
Live games 0
Licenses UK Gambling Commission
Vip program No
  • Table games Table games
  • Roulette Roulette
  • Slots Slots
  • Roulette Roulette
  • Blackjack Blackjack
  • Jackpots Jackpots
  • Blackjack Blackjack
  • Bingo Bingo
Deposit options MasterCard, PayPal, Paysafecard, Visa
Min deposit €5
Accepted currency EUR, GBP, USD
Payout options

Casino overview

Slots Slots PocketWin Casino
Live casino Live casino PocketWin Casino
Fast withdrawal Fast withdrawal PocketWin Casino
VIP program VIP program PocketWin Casino
Company name:
In Touch Games Limited
Registration number:
04629082
Website:
pocketwin.co.uk
Online since:
2010
Address:
Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL

UK Gambling Commission:
002091-R-104264-031

One key aspect of the PocketWin casino review is its background and assessing what it can mean for gamblers from Ireland.

The company behind the site is In Touch Games Limited, an enterprise with offices in Halesowen, Bucharest, and Taipei.

A pioneer, in some sense, the operator has two outlying if not necessarily outstanding aspects. Firstly, one of its main aims is providing its gambling services via as many devices as possible – an effort permeating PocketWin casino’s development direction.

Secondly, the company develops all the games it features. This means that you will find only in-house titles solely on PocketWin.

This decision translates into a less varied and higher-quality set of games, a situation that may not be desired by all gamblers residing in Ireland, where the iGaming standard states that quantity is important.

PocketWin Casino sister sites

Mr Spin, Casino 2020, Bonus Boss, Cashmo, mFortune and Dr Slot are some of PocketWin casino’s sister sites. All of these platforms have in-house products developed by Intouch Games. They are also owned by the same company. You may visit them if you’re looking for similar promotions, games, features and interfaces.

Registration process

Our PocketWin casino review will offer a clear guide to all the necessary steps in creating an account. The first step you will have to complete is a phone number verification. You must insert your Irish phone number and wait for an activation SMS.

Once this is complete, the registration should go smoothly. Irish players must provide their:

  • Name
  • Date of birth
  • Valid email
  • Current address in Ireland.

An additional layer of KYC measures has you also upload documents attesting to your identity, place of residence in Ireland, and ownership of payment method used.

Recommendation

Consult the FAQ page to see exactly what documents are required for undergoing the KYC procedure and how to upload the documents.

Important

To access any PocketWin casino bonuses the operator first requires conducting the manual verification measures. Furthermore, when doing the Know your Customer procedure double-check all the info since the website uses third-party sites to differentiate real from fake data.

PocketWin Casino login

  1. Click the Login button
  2. Complete your username or mobile number
  3. Enter your password
  4. Hit Login

During the PocketWin Casino login process, you can also choose the Remember My Password option. Yet, we do not recommend this if you’re sharing the computer with other individuals.

How to keep and close accounts

While you may request to close your account, several actions can lead to your account getting closed or suspended unwillingly.

If you wish to have access to the casino, do not:

  • Be a politically exposed person.
  • Use payment methods registered in someone else’s name.
  • Allow any other party access to your account.
  • Abuse PocketWin casino bonus codes rules.
  • Use an inactive mobile phone account.
  • Open more than one account.
  • Provide wrong or incomplete information.

If your account is closed, the balance corresponding to PocketWin Casino bonuses credit is voided. In contrast, your cash balance is held for six months. During this time, your may request your funds back.

If the casino requested extra documentation from you and failed to comply, your account would get suspended for 90 days. Not verifying your identity for 12 months may attract fees.

Dormant accounts

Failing to log in, deposit, wager, or participate in a game for more than 12 months results in your account becoming dormant.

Some administration fees will then apply after 30 days of the status change. These will amount to the higher among £3 and 5% of your balance, monthly.

Once your balance hits zero, the fees stop, and the casino closes your account.

Irish players may reactivate their accounts by performing a successful transaction or placing a valid bet.

Tips

Irish players can contact the support team via phone and get their deducted administration fees back. However, not all deducted fees will be given back since the casino does this based on a case-by-case basis.

User experience

Our PocketWin casino review exists for the sole reason of providing Irish players with relevant and useful information about this platform. Among other elements, we dabble into the user experience side of things since it has a lot of important implications.

To detail this a little, the user experience has two main facets. One is related to website design meaning the positioning of buttons and the overall colour scheme. The second is connected to the website’s performance and how well it works on both desktop and portable devices.

Device Internet Browser
Lenovo ThinkPad E15 Wi-Fi Chrome
Apple MacBook Air Wi-Fi Safari
Huawei Mate XS 4G Chrome
iPhone 12 Pro Max 4G Safari
Microsoft Surface Pro 7 Wi-Fi Mozilla Firefox
iPad Pro 12.9 Wi-Fi Safari

Desktop

The website has an interesting colour scheme with the red and white going along nicely. However, with time it can become a little tiresome, mostly because of the white. Additionally, we found it extremely odd and off-putting that the platform fails to be cohesive and comprehensive.

We encountered some verification issues during the registration process. These were not client-side. The platform redirected our testers to the support team, only to find out that the live chat feature was limited only to a verified account. This was highly unanticipated, given that the entire platform is designed by one team. In this sense, they should have had more control over how everything is implemented.

Nonetheless, in performance and structure, the iGaming platform outshines most of its competitors. Here are the GTmetrix analysis results:

Browser Performance Structure/YSlow GTmetrix Grade
Google Chrome 94% 97% A
Mozilla Firefox 56% 84% E/B

Recommendation

Out of all the web browsers we used when testing the iGaming platform one outshined the others. For this reason, we advise Irish players to use Chrome when accessing the online casino from their desktop.

Mobile

Things change drastically when accessing the website via a handheld device. In some sense, you can view PocketWin casino as an aggregator for singular gambling and slots apps.

You essentially get a catalogue of downloadable app versions for most games that are accessible through the desktop website.

Tips

The downloadable games that are available on the website com different PocketWin casino bonuses.

Games

The first thing that we noticed during our PocketWin Casino review was the lack of games in every category.

Compared to the industry standard of around 500 games per one platform, here there are somewhere around 60. The only good part is that everything is mobile optimised so no problems can appear while switching devices.

A breakdown of all the games Irish players can access looks something like this 58 slots, two table games and one bingo entry. However, keep in mind that all titles are provided by the same game developer and that is InTouch Gaming.

Slots

Most of the slot titles here are Jackpots. And that may seem impressive, but if you check their pots, Irish players will find that they mostly share the same prize pool.

Some slot titles available here are:

  • Super Spins Freak Show
  • Lucky Forest Casino
  • Viking Lighting Spins
  • Cowboys and Indians
  • And more.

Table Games

When it comes to table games, Irish players have one Roulette game and another Blackjack entry.

As far as their implementation goes, they are less than rudimentary. Their aspect and functionalities would have been old-fashioned years ago. They simply are not fitting in today’s iGaming market.

Lastly, gamblers accessing the platform from Ireland can also play a bingo version. You can also download it, and the iGaming platform has specific PocketWin casino bonuses for it.

Game providers

Intouch Games
Intouch Games

PocketWin Casino vs. Market Standards

Min. deposit

Industry standard: EUR 10

€5
Min. withdrawal

Industry standard: EUR 10

€10
Max. cashout

Industry standard: EUR 100,000

Payout Time

Industry standard: 2 days

1 day
Register time

Industry standard: 2 Mins

Fast
KYC Time

Industry standard: 2 days

1-2 days
Slot games

Industry standard: 500

60
Bonus

Industry standard: 100% up to EUR 200

bonus
Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus
PocketWin Casino

PocketWin Casino

3.9/5
€5€101 dayFast1-2 days60200% up to € 100
PokerStars Casino

PokerStars Casino

4.5/5
€10€101 dayInstant1 day1100100% up to € 200
888casino

888casino

4.8/5
€10€101-2 daysInstant1 day1000200% up to € 300
Jammy Monkey Casino

Jammy Monkey Casino

4.3/5
€5€101 dayFast1 day30200% up to € 200
Boo Casino

Boo Casino

4.7/5
€5€203 daysFast3 days2500100% up to € 500
Slots Gallery Casino

Slots Gallery Casino

4.3/5
€20€201 dayFast1 day7500100% up to € 500
Luckiest Casino

Luckiest Casino

3.7/5
€10€20+3 daysFast+3 days50100% up to € 200
BluVegas Casino

BluVegas Casino

4.7/5
€10€101 dayFast+3 days1002200% up to € 200
Load more

PocketWin Casino Review - Payment Methods

The iGaming platform allows for using some common payment methods used by Irish players. This shows the casino’s devotion to mobile gaming goes beyond game and PocketWin casino app availability. However, they have several noted financial terms that are at the users’ disadvantage. Our PocketWin casino review will highlight all problematic stipulations.

Be aware

If Irish players do not provide the KYC documents related to payment method ownership in 12 months tops the operator will terminate their account, cancel all wagers and cash out requests and confiscate the real money balance.

Important

Any deposited funds that are not directly used for making wagers are considered by the iGaming platform as unspent deposits. If punters request to cash out that said unspent deposit funds all PocketWin casino bonuses will be nullified.

Be aware

The iGaming platform has strict rules regarding breach of terms and financial fraud. If a gambler is associated with this kind of forbidden practice, one of them being chargeback requests, their account will be terminated and the balance withheld.

Withdrawals

When utilising PocketWin Casino bonuses, you may only withdraw up to €50 if you never made a deposit. And this is not all. You can only ask for your funds once you have deposited any amount.

Recommendation

Accessing the withdraw page from the My Account section will show gamblers the total funds that are available from payouts. We advise analysing this number by looking at the references that show the calculations that made up that number.

For your deposits to go through, you will need to comply with verifications. These can include offering evidence for past phone bill payments. If you have provided the wrong bank details for a payment method, the casino will try contacting you to correct the issue.

Important

All cashout requests that are un €10 are subject to a fixed fee of €3.

The iGaming platform makes some differences between accounts that made at least a deposit and accounts that never made a payment. When it comes to cash out requests the waiting time before the sum reaches a player’s account is up to five days for punters that made a deposit and up to 12 days for those that have not made a payment.

Payment Min deposit Max withdrawal
MasterCard €5 €500
PayPal €5 €500
Paysafecard €5 N/A
Visa €5 €500
Bank Transfer N/A €500
Show more

Loyalty

Our PocketWin casino review will cover the site’s loyalty system basics so there is no confusion for our Irish players.

Similar to PocketWin Casino bonuses, all players signing up from Ireland are automatically enrolled into the system.

Punters will start with 100 points. Every time they bet €1 in Bingo, you receive 2 Loyalty Points. Considering this the point-earning method is simple and straightforward.

Be aware

Staking 90% of your funds in bingo will limit the total number of points you can hold to three times of your total deposits.

Irish players can then visit the Loyalty shop where they can trade their points for several types of compensation:

  • Various electronic devices, including gaming consoles, flatscreen TVs, headsets, and other devices.
  • Experience days, such as a Spa Day for two, supercar driving experiences, or an overnight stay for two in the Manchester United FC Stadium.
  • Various PocketWin Casino bonuses credit amounts, ranging from £3 up to £20.
  • VEX and E-Vouchers with values between £10 to £100.

Tips

An aspect that’s greatly appreciated by our experts was the Irish players have the possibility to convert 1000 loyalty points and sent them to charity via the loyalty shop.

Related casinos

Support

Phone:
01384884469
Live Chat:
1

The site’s customer assistance department is low-grade and detrimental to the experience.

We will start with an odd piece of confusing information. If you access the support page, you will see a live chat option and an email address. For the phone line, you are directed to send an SMS to 88600. The support team will then call you back for free.

This is true, although there is an easier way to reach an agent by phone. The site also has a customer support number stated in its terms. Furtunently for our readers from Ireland, we share it in our PocketWin casino review so that they do not need to scour the site for it.

The live chat option is atrocious. It will first take you through an automated inquiry system, with several categories for accounts and financial queries or clarifications regarding PocketWin casino bonuses.

It then tries to connect you to an agent. Given our experience, the waiting times can easily go up to an hour. And once you enter the chat, things may take a turn for the worst. One of our testers tried to inquire about casino specifications and got no answer from the agent, despite it being connected.

Such instances are unacceptable. There is no other way around it.

Disputes: A Quick Guide

You should start by placing your complaint to the support team and hope you get an answer.

If your issues remain unsolved, request for your query to be escalated to a manager. The site’s team will aim to call you within 24 hours with a resolution.

If this is unsatisfactory, send an email to [email protected], a fax to the support phone line, or a letter to the parent company’s address.

Tips

Try sending the message as soon as possible and at least within six months from the event occurring.

When all fails, you can reach out to IBAS, a trustworthy ADR agency.

Responsible gambling

Considering that the responsible gambling tools are one of the most important aspects an iGaming platform needs to have, we also cover them in-depth in our PocketWin casino review.

The main instruments available here that provide help to problem gamblers and also make disciplined behaviour easier are:

  • Temporary exclusions – Punters may either take a break for a period ranging from one day up to four weeks or self-exclude for six months and up to five years.
  • Self-limits – Users residing in Ireland can set both session limits and deposit constraints via responsible gambling or financial tabs.
  • Minor-restrictive tool – The platform provides tools for protecting underage individuals from online gambling.
  • Access to your history – Irish players can check their total deposits or the difference between the amount paid in and withdrawn.
  • Useful links – The website sends you to GamCare for further guidance and links to Gamblock, Gamstop, Gamble Aware, and Betfilter.
  • Self-assessment – A series of twelve questions made for helping Irish players understand where they stand.
  • Safe gaming advice – A series of tips for betting responsibly. It is not comprehensive by any standards, having only four entries.

Be aware

If Irish players use the take a break or self-exclusion tools all their PocketWin casino promo codes will become nil.

All in all, our PocketWin casino review verdict regarding responsible gambling is that the set of measures is decent for the Irish market.

PocketWin Casino Review - Pros and Cons

Pros
  • All available games are made in-house by the casino’s parent company.
  • Loyalty scheme with various material prizes.
  • Numerous and relatively advantageous PocketWin Casino bonus codes are available
  • Several casino games come in standalone mobile app variants.
  • An extensive range of responsible gambling measures is present.
  • PocketWin casino app versions for Android and iOS.
  • Excellent technical performance.
Cons
  • Some breaches may lead to the platform withholding your funds.
  • Terrible customer service.
  • The platform hosts only 61 games in total.
  • Fees for dormant accounts.

How we review

   
Reviewer
Reviewer
CasinoAlpha rating 7.9 / 10
Test Duration 5 Hours
Review Duration 62 Hours
Deposit Methods Checked No
Withdrawal Methods Checked No
Slots Tested No
Live Games Tested No
Published Date Sep 2021
Updated Date May 2024

Our final take

Although there are not that many games available, which is a significant disadvantage, there is an exciting loyalty system. Furthermore, the charity donation in loyalty points is unique and very thoughtful since it’s something rarely seen on online gaming platforms.

Another great addition here is the healthy number of responsible gambling tools. Overall the website may have some big problems in terms of performance but with time it will definitely improve since at least some things are done right here.

Have you tried PocketWin yet?

Our experts were disappointed in some aspects when analysing this platform but they also were pleasantly surprised in others. What’s your take on this platform? Leave us your take in the comment section below!

Anca Iamandi
AuthorAnca IamandiSenior Author & Editor at Casino alpha

Anca's analytical capabilities developed in Generative Linguistics allow her to bring you straightforward gambling content. Her texts will help you understand casinos, bonuses, fees, and rules and forget about all the gambling myths that pull you down. She's a strong advocate of safe gambling.

Tudor Turiceanu
ReviewerTudor TuriceanuCEO & Chief Editor at Casino alpha

Tudor uses his multiple systematic skillsets to oversee and coordinate the CasinoAlpha project. He assists the authors, to create a transparent gambling niche for users. As a CEO and Chief Editor with broad knowledge, Tudor knows the importance of transmitting confident advice.

F.A.Q.

How long does a PocketWin Casino withdrawal take?

The casino usually processes withdrawals in less than 24 hours. Yet, depending on your chosen cashout method, the funds may reach you in up to 5 days.

How do I stop PocketWin Casino texts?

Go to My Account and select Settings. After that, press Update Marketing Preferences and choose your preferred communications means.

Is there a PocketWin Casino app?

No. However, you may access the casino from a mobile browser. Its mobile interface is perfectly optimised for smaller screens.