PokerStars Casino Review - August 2024

When it comes to contacting this iGaming platform their services leave much to be desired. This is due to the fact that there are few contact methods in contrast to what Irish players are used to seeing.

The only standard method available is the Live Chat option, but it only uses bots. An automatic response system hardly is ideal, as it will not provide a significant variety of query options. Additionally, it will not accept certain responses from customers.

Irish players should see the Help Bot as a method that conveys scattered info they will find around the website in one place. It does help with website data cohesion.

However, there are complicated features that remain unexplained, including the convoluted PokerStars Casino promo codes system.

If ChatBot is unavailable or unhelpful, players from Ireland can complete a ‘Contact Support’ form. This will give them more options, choosing a category and subsection and then giving them the option to redact your message. The service is not in-house, seeming to serve more brands from the Stars group.

Regarding disputes, you should start by describing your issue via said form, nonetheless. You should receive a response within 24 hours. This response will be the casino’s final decision in your matter.

Another essential part of our reviews, but also for every casino, is the games. Our experts made a case to check them out and see how many Irish players will find.

Visiting the Casino page, Irish players will have at their fingertips the following game categories.

Slots

Gamblers can play over 1100 slots by accessing the Casino lobby. There you can easily access popular titles, Jackpots, exclusive entries or Megaways slots by using their designated tabs.

Utilizing instant PokerStars Casino bonus codes on slot titles is more complex compared to other standard Irish casinos.

PokerStars Casino Payout Rate for slots

The table provided in our review only provides a guideline. The one from the website is more complex, but here is a more simplified look at it.

The wager differences between any two consecutive RTP rate intervals will be around €0.16-€0.17 for Reward points and €1 for Redemption points.

Live Blackjack

For live blackjack, there are 13 titles to choose from, and have the following maximum betting limits:

The return to player rates sit at around 95.5%, with Live Power Blackjack having a lower 98.8% rate, Live Free Bet Blackjack having 98.45%, and Live Blackjack at 99.28%. The wagers necessary for point accruing are higher than for other games, going up to €11.59 for one Reward point and €70 for one Redemption point in Live All Bets Blackjack.

Live Roulette

This games selection consists of 21 variations with the following maximum betting limits:

Live Baccarat

While there are no exclusives for this live category, Irish players can find 14 games and have the betting limits as such:

Table Games

PokerStars has a 24-title Table Games category, providing Blackjack, Roulette, Baccarat, and Poker games.

Here, the information tab will provide both lower and upper betting limits and the RTP for each game.

Some of the available games and their stats are as follows:

Desktop

The website version is a great all-around platform to gamble. Not only does it have a good performance with little to no slowdowns, but it looks good and professional as well.

On the main page, Irish players will find that it comprises three categories: poker, casino, and sports. It may take some time for the page to load when changing between these tabs because, even though they are under the same page, the interface is quite different.

For some reason, unbeknownst to us, the sports section has the lowest performance out of all three.

Convoluted design

This casino falls short in its coherency in explanations. Should gamblers dare to venture into its convoluted terms of service, the way information is shown can confuse rather than clarify.

For example, a bonus policy button would have fixed bothering to search for the wagering requirements. But to get to them, some Irish players would have to stumble by chance or by having a keen eye upon the general terms for promotions.

Thankfully, there is a search bar for both games and questions regarding any PokerStars Casino bonus if there is a case.

Another thing worth mentioning is the downloadable desktop PokerStars app. Still, it runs slow and could be unresponsive for some Irish players. But, it is a quick way to play video poker and even observe some games in real-time.

Mobile

The website adapts well to mobile environments, showing no scaling or performance issues. As far as accessibility goes, Irish players can definitely consider the website version for mobiles a viable way to play.

However, the casino has an available app for both iOS and Android.

PokerStars Casino app

iOS

You will find one app for each of the three activities available on the platform. Such a thing can prove to be annoying for Irish players, as they may have to constantly switch between apps should they desire to change the game type.

Similar to the desktop version, the iOS PokerStars apps are well designed and well-functioning.

Some Irish players did encounter some technical issues, but these are a minority among a generally satisfied IE player base.

Android

The Android app is somewhat lower-rated, albeit being almost identical in performance when considering device limitations. Some load and latency issues make a return, but by no means do these affect the overall performance of the PokerStars Android app.

The proof is that the Irish players can hardly find a complaint regarding the app’s functionality. Albeit falling behind the iOS version, the Android app is one of the better choices for mobile gambling in performance and popularity.