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Explore our Captain Cooks Casino review to find out more about its games, payment methods and other insights found by our experts! Besides that, you’ll discover the essentials of claiming a Captain Cooks Casino bonus.
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our Ireland customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary objective to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha IE has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendations, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
- While the site's interface looks outdated, it's by no means unpleasant or difficult to browse. The general performance is great, with a good optimisation for mobile devices as well as an app for Android and desktop.
- There are enough payment options for Irelanders to cash out earnings from a Captain Cooks Casino bonus, but the internal processing time of two days could turn away some punters.
- The game collection consists of more than 500 slots, jackpots, table games and live casino sessions. They are supplied by multiple top-notch providers, including Microgaming and Triple Edge Studios.
- New players don't have many options in terms of promotions, except for a first deposit bonus. Some additional offers might become available after joining the VIP programme.
- While there is no phone support available, we appreciate the 24/7 schedule of the live chat and email options. The live agents proved very helpful and were eager to help us when talking with them.
- Captain Cooks Casino holds a licence from Kahnawake Gambing Commission.
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Vip program |
|---|---|---|---|---|---|---|---|---|
| EUR10 | EUR10 | EUR1000000 | 2 days | Baccarat, Blackjack, Jackpots, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Poker, Progressive, Roulette, Scratch cards, Sic Bo, Slots, Table games, Video Poker | 420 | 150 | Kahnawake Gaming Commission | No |
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Baccarat
Captain Cooks Casino Review Table of Contents
Captain Cooks Casino bonus
The first stop in this review is in the bonus policy and is concerned with unearthing all that makes a Captain Cooks Casino bonus and what Irish players should expect when using one.
Read moreWagering
The wagering requirement for a bonus is set at 200x, with no other specifications that this might change for any promotion.
Be aware
This wagering requirement is very high, especially when taking into account the industry standard of 35x.
For wagers, both real and bonus funds can be used, and both will contribute to meeting the wagering requirements. Also, any earnings will be redistributed accordingly to each balance after completing the requirements of a bonus.
Important
When wagering only with bonus funds, should the cash one be empty, earnings will only go to the bonus funds balance.
Wagering contribution
| Game type | Percentages |
|---|---|
| Slots | 100% |
| Sic Bo, table poker, Casino War | 50% |
| Blackjack games | 10% |
| Video Poker | 2% |
Besides these, there are different contributions for the live casino section:
| Game type | Percentages |
|---|---|
| Deal or No Deal Live, Lightning Dice | 100% |
| Live Baccarat, Live Blackjack | 10% |
| Super Sic BO, Live Auto Roulette | 2% |
Tips
We suggest consulting the bonus policy as there are certain games which do not contribute at all when playing with a Captain Cooks Casino bonus.
Bonus policy
Commencing a withdraw will generally result in removing the bonus balance. If a promotion is active, and Irelanders withdraw their deposited cash, then any bonus will be removed as well.
Also, an offer will carry over its requirements to the next bonus, but only if the latter promotion is claimed before making a deposit. This, remember, doesn’t mean that two bonuses can be used at the same time.
Be aware
All bonuses will expire after 60 days if the wagering requirements have not been met.
Disclaimer
Addiction is a sickness. Gambling addiction shouldn't be taken lightly. Get educated and understand the effects of problem gambling. We aim to inform all our CasinoAlpha IE customers regarding the harsh reality of gambling addiction through educational and informative guides.
Casino overview
- Company name:
- Fresh Horizons Limited
- Website:
- captaincookscasino.eu
- Online since:
- 2003
- Address:
- Ltd Palm Grove House ROAD TOWN, TORTOLA British Virgin Islands
- Kahnawake Gaming Commission:
- N/A
The brand is managed by Apollo Entertainment Limited, a Maltese-registered company. Our review discovered various games and responsible measures implemented to create a safe environment for Irish players.
Also, this casino is part of the expansive Casino Rewards group, which oversees many other sister sites such as Zodiac Casino and Yukon Gold Casino.
Should you trust Captain Cooks Casino?
The first thing to note about this online gambling platform is its association with the Casino Rewards group, as stated above, which ensures its legitimacy. This applies, even more, considering that this website, and its sister sites, are spread out on an international level, which in turn is possible only by way of being licensed in their respective countries.
In Ireland the platform is licensed by the Kahnawake Gaming Commission, but in England, for example, it is licensed by both the UKGC and MGA, the top most trusted gaming authorities.
Registration process
We show you the required steps to become a member of the site in less than 3 minutes:
- Press our promotional button and click Play Here
- Enter your email address, full name and date of birth
- Complete your address, including the postal code and phone number
- Click Create Account
Be aware
While still on the registration page, don’t forget to tick the box responsible for getting updates whenever a new Captain Cooks Casino bonus is available.
KYC process
This procedure is necessary as the platform asks for specific documents to facilitate age and identification verification. Before completing the KYC, you won’t be able to deposit, withdraw and play games. Hence, your account will hold a provisional status until getting approved.
These are the recommended files:
- Driving licence or passport
- Front and back of a debit card used to deposit
- Bank statement
- Proof of income, such as dividend statements, payslips, pension statements, or tax returns
Important
In some cases, the online gambling site could ask for some documents to be verified by a registered notary.
User experience
We made a point to test the website on multiple devices, so as to determine how the user experience is across several platforms. Without further ado, here are the devices we used:
| Device | Internet | Browser |
|---|---|---|
| Lenovo ThinkPad T14 | WiFi, 4G, 5G | Google Chrome, Opera |
| Samsung Galaxy S22 | 5G, WiFi | Google Chrome |
| iPhone 11 | 4G, 5G | Safari |
| Samsung Galaxy Tab S6 | WiFi | Opera |
Desktop
While the design itself is outdated, we cannot say that the interface is not friendly and should accommodate each and every one. Also, the colours lend themselves well to the casino’s looks. Above all, the performance is great, and navigating the site was a smooth experience with no problems.
Captain Cooks Casino login changes
The only gripe we could find in this regard is the discrepancy between the initial homepage and the login page. The first one has all the extra info, such as the terms and conditions, while the latter does not.
Recommendation
To ease the login process, press the Remember Me button when creating an account.
The interface for the login page is very simple, with no uncalled for complications when browsing it. This raw simplicity is actually a good thing, as it does not become in any way a chore to browse through it.
Captain Cooks Casino download
Irish players may download the casino’s desktop software for an even easier navigation. Here’s how to download it:
- Log in
- Click on your user icon
- Go to Settings
- Press the Install button.
After that, wait for the software to install and start navigating it. But keep in mind that it needs improvement in terms of design and features.
Captain Cooks Casino mobile
For this review, we discovered that Irish players who prefer mobile gaming may navigate the casino on a portable device. Here, the loading speed is faster compared with the desktop version.
The platform is easy to navigate, and you have access to the games with a simple scroll. While testing the casino on a tablet, we found no significant differences.
Besides the website version, players from Ireland can also download a dedicated app from Google Store, but Apple users do not have such an option.
Captain Cooks Casino app
To get the app on your Android device, go to Google Play and search for the casino. The app offers the same facilities as the desktop and mobile versions. Yet, everything is organised in a special layout.
The app was last updated in April 2022 and requires Android 5.0 or up to function properly.
Games
This section of our review is concerned with the number and types of games that this casino has on display for its Irish base. Here is what we found:
Slots
In total, there are slightly over 420 slots, with the following categories available:
- Video slots: 10000 Wishes, 108 Heroes, 9 Masks of Fire, A Tale Of Elves
- Progressive Jackpots: Cash Splash, Mega Moolah, Treasure Nile, Mega Vault Millionaire
Table games
More than 50 titles are available in this section. You’ll find options like;
- Roulette
- Blackjack
- Baccarat
Important
Irelanders can enter a game without having completed the KYC procedure, but there is no demo mode to try them out before depositing. Thus, it’s only possible to play after making a payment.
Live Roulette
There are more than 10 available titles in the Live Roulette lobby, and they have the following betting limits:
| Game | Minimum bet | Maximum bet |
|---|---|---|
| Double Ball Roulette | €0.25 | €4000 |
| Instant Roulette | €0.10 | €10000 |
| Lightning Roulette | €0.20 | €10000 |
| VIP Roulette | €1 | €10000 |
Live Blackjack
Irish players can find over 80 titles in the Blackjack lobby portal, with the limits:
| Game | Minimum bet | Maximum bet |
|---|---|---|
| Blackjack Party | €0.50 | €200 |
| Blackjack B | €10 | €5000 |
| Blackjack VIP 5 | €50 | €5000 |
| Blackjack Diamond VIP | €1000 | €10000 |
Live Baccarat
And for this category, Irelanders will find 35 options with the following betting limits:
| Game | Minimum bet | Maximum bet |
|---|---|---|
| Super Sic Bo | €0.20 | €2500 |
| Golden Wealth Baccarat | €1 | €1000 |
| Peek Baccarat | €1 | €5000 |
| Speed Baccarat F | €1 | €15000 |
Tips
Besides regular live games, you can also try out unique Game Shows, such as Dream Catcher, Crazy Time, Mega Ball and Monopoly Live.
Game providers
1X2 Gaming
Alchemy Gaming
All41 Studios
Crazy Tooth Studio
Fortune Factory
Foxium
Gameburger
Gold Coin Studios
Half Pixel
Ingenuity
Just For the Win
MahiGaming
Microgaming
Neko
Neon Valley Studios
Pulse 8
Rabcat
Slingshot
Snowborn
Spin Play
Stormcraft
Switch Studios
Triple Edge Studios
Captain Cooks Casino vs. Market Standards
| Min. deposit Industry standard: EUR 10 | EUR10 |
|---|---|
| Min. withdrawal Industry standard: EUR 10 | EUR10 |
| Max. cashout Industry standard: EUR 100,000 | EUR1000000 |
| Payout Time Industry standard: 2 days | 2 days |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 1-2 days |
| Slot games Industry standard: 500 | 420 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games |
|---|---|---|---|---|---|---|---|---|
|
|
EUR10 | EUR10 | EUR1000000 | 2 days | 2 mins | 1-2 days | 420 |
|
|
EUR10 | EUR10 | EUR1000000 | 1 day | 1 min | 1 day | 1100 |
|
|
EUR10 | EUR10 | EUR30000 | 1-2 days | 1 min | 1 day | 1000 |
|
|
EUR5 | EUR10 | EUR1000000 | 1 day | 3 mins | 1 day | 30 |
|
|
EUR5 | EUR20 | EUR5000 | 3 days | 2 mins | 3 days | 2500 |
|
|
EUR10 | EUR10 | EUR20000 | 1 day | 2 mins | +3 days | 900 |
|
|
EUR10 | EUR10 | EUR40000 | +3 days | 2 mins | +3 days | 3300 |
|
|
EUR10 | EUR50 | EUR10000 | 1 day | 2 mins | 1 day | 460 |
Onwards, we will focus on the way this online betting platform handles its transaction methods, seeing how they go hand in hand with the use of a Captain Cooks Casino bonus.
The generated winnings will appear in Irish players’ accounts in the currency of their casino account.
To change a frequently used payment method, or to add some details, Irelanders can do that by contacting the customer support team or directly within the website.
Withdrawals
- The minimum cashout amount for all methods is €10
- Remember that withdrawals will only be processed during business days – Monday to Friday
- In some cases, additional checks could be performed before a withdrawal is approved
- There is a maximum cashout limit per day or transaction for each withdrawal method
Be aware
Withdrawing via Bank Transfer could attract an additional fee, but the site will inform the player of that in such a case.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal time |
|---|---|---|---|---|---|
|
EUR10 | No limits | N/A | N/A | N/A |
|
EUR10 | No limits | N/A | N/A | N/A |
|
EUR10 | No limits | EUR10 | EUR33000 | 3-5 business days |
|
EUR10 | No limits | N/A | N/A | N/A |
|
EUR10 | No limits | EUR10 | No limits | 0-2 business days |
|
EUR10 | No limits | N/A | N/A | N/A |
|
EUR10 | No limit | EUR10 | No limit | 0-2 business days |
|
EUR10 | No limits | EUR10 | EUR40000 | 3-5 business days |
|
N/A | N/A | EUR330 | No limit | 7 business days |
VIP
Being part of the Casino Rewards group, it’s no surprise this gambling site has a VIP programme available, akin to the group’s general offerings. It comes with different levels which are:
- Green
- Bronze
- Silver
- Gold
- Platinum
- Diamond
Tips
Punters’ status level is reset every month.
When you gather 50 VIP points, you earn 1 status point. The number of Status Points will determine your status level in the Casino Rewards loyalty programme.
Related casinos
Support
- Phone:
- No phone available
- Email:
- [email protected]
- Live chat:
- Yes, 24/7
The customer support team is at your disposal via email and live chat, which is available 24/7.
When having issues with a bonus, you can address your query at any time. A live chat agent will assist you in a matter of seconds. Just click the Help icon on the screen and choose the Live Chat option.
As for queries sent via email, you should receive a response within 48 hours. There are also native speakers of French and German to ensure that all players get proper help.
Tips
There is no log in prerequisite for contacting the live chat customer support option.
Responsible gambling
There are enough responsible gambling tools to help players from Ireland in case their gambling habit gets out of hand. Here they are:
- Session reminder
This feature is implemented within the casino and informs you how long you have been playing. You can select reminders to be displayed in increments, up to a maximum of three hours.
- Deposit limits
You can set daily, weekly, and monthly deposit limits on your account. If you want to apply for this, get in contact with the support team.
- Take a break
This feature is great for those that look for a short period break, from 24 hours upwards of 6 weeks.
Self-exclusion
We recommend this tool if you consider that a long-term restriction may be the proper action. This should be applied if you feel like gambling is affecting your daily life.
You can set it for up to five years. When excluding yourself, you’ll also be restricted from gambling on any other sites owned by the same network.
Captain Cooks Casino Review - Pros and Cons
- 24/7 live chat
- Multiple responsible gambling tools
- More than 150 live casino games
- Live Roulette bets start at €0.25
- There are no deposit limits for any payment method
- High wagering requirements
- Two homepages which can be tedious to constantly switch
- No phone support
How we review
| Reviewer | Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|---|
| Romel Burcea | Dragos Dragan | 4 / 5 | 8 Hours | 31 Hours | Yes | Yes | Yes | Yes | Apr 2022 | Jun 2023 |
Our final take
While the website runs well indeed, and its colour scheme is nice to look at, the general interface and looks are a bit outdated and seem kind of old. Still, the mobile optimisation is great enough and there’s also a downloadable app available for Android players.
Also, we appreciated the presence of 24/7 customer support, but if they went that far, they could’ve gone a bit more by adding a phone support option.
What are your thoughts?
Leave a comment below and tell us more about your experience with this casino!
F.A.Q
When was Captain Cooks Casino launched?
What is the Captain Cooks Casino withdrawal time?
What is the Captain Cooks Casino login process?
To log in, you have to press the Play Now button on the homepage. If you saved your credentials, you'll be automatically logged in. But if you didn't, you'll have to manually enter your username and password.
Captain Cooks Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!