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Captain Cooks Casino Review

Min. deposit €10
Min. Withdrawal €10
Max. cashout
Payout time 2 days
Game types Baccarat, Blackjack, Jackpots, Baccarat, Blackjack, Roulette, Poker, Roulette, Scratchcards, Sic Bo, Slots, Table games, Video Poker
Slot games 420
Live games 150
Licenses Kahnawake Gaming Commission
Vip program No
  • Video Poker Video Poker
  • Slots Slots
  • Table games Table games
  • Roulette Roulette
  • Sic Bo Sic Bo
  • Roulette Roulette
  • Poker Poker
  • Blackjack Blackjack
  • Baccarat Baccarat
  • Jackpots Jackpots
  • Blackjack Blackjack
  • Baccarat Baccarat
Deposit options American Express, JCB, MasterCard, Neosurf, Neteller, PaysafecardRead more
Min deposit €10
Accepted currency EUR
Payout options

Casino overview

Slots Slots Captain Cooks Casino
Live casino Live casino Captain Cooks Casino
Fast withdrawal Fast withdrawal Captain Cooks Casino
VIP program VIP program Captain Cooks Casino
Company name:
Fresh Horizons Limited
Online since:
2003
Address:
Ltd Palm Grove House ROAD TOWN, TORTOLA British Virgin Islands

Kahnawake Gaming Commission:
N/A

The brand is managed by Apollo Entertainment Limited, a Maltese-registered company. Our review discovered various games and responsible measures implemented to create a safe environment for Irish players.

Also, this casino is part of the expansive Casino Rewards group, which oversees many other sister sites such as Zodiac Casino and Yukon Gold Casino.

Should you trust Captain Cooks Casino?

The first thing to note about this online gambling platform is its association with the Casino Rewards group, as stated above, which ensures its legitimacy. This applies, even more, considering that this website, and its sister sites, are spread out on an international level, which in turn is possible only by way of being licensed in their respective countries.

In Ireland the platform is licensed by the Kahnawake Gaming Commission, but in England, for example, it is licensed by both the UKGC and MGA, the top most trusted gaming authorities.

Registration process

We show you the required steps to become a member of the site in less than 3 minutes:

  1. Press our promotional button and click Play Here
  2. Enter your email address, full name and date of birth
  3. Complete your address, including the postal code and phone number
  4. Click Create Account

Be aware

While still on the registration page, don’t forget to tick the box responsible for getting updates whenever a new Captain Cooks Casino bonus is available.

KYC process

This procedure is necessary as the platform asks for specific documents to facilitate age and identification verification. Before completing the KYC, you won’t be able to deposit, withdraw and play games. Hence, your account will hold a provisional status until getting approved.

These are the recommended files:

  • Driving licence or passport
  • Front and back of a debit card used to deposit
  • Bank statement
  • Proof of income, such as dividend statements, payslips, pension statements, or tax returns

Important

In some cases, the online gambling site could ask for some documents to be verified by a registered notary.

User experience

We made a point to test the website on multiple devices, so as to determine how the user experience is across several platforms. Without further ado, here are the devices we used:

Device Internet Browser
Lenovo ThinkPad T14 WiFi, 4G, 5G Google Chrome, Opera
Samsung Galaxy S22 5G, WiFi Google Chrome
iPhone 11 4G, 5G Safari
Samsung Galaxy Tab S6 WiFi Opera

Desktop

While the design itself is outdated, we cannot say that the interface is not friendly and should accommodate each and every one. Also, the colours lend themselves well to the casino’s looks. Above all, the performance is great, and navigating the site was a smooth experience with no problems.

Captain Cooks Casino login changes

The only gripe we could find in this regard is the discrepancy between the initial homepage and the login page. The first one has all the extra info, such as the terms and conditions, while the latter does not.

Recommendation

To ease the login process, press the Remember Me button when creating an account.

The interface for the login page is very simple, with no uncalled for complications when browsing it. This raw simplicity is actually a good thing, as it does not become in any way a chore to browse through it.

Captain Cooks Casino download

Irish players may download the casino’s desktop software for an even easier navigation. Here’s how to download it:

  1. Log in
  2. Click on your user icon
  3. Go to Settings
  4. Press the Install button.

After that, wait for the software to install and start navigating it. But keep in mind that it needs improvement in terms of design and features.

Captain Cooks Casino mobile

For this review, we discovered that Irish players who prefer mobile gaming may navigate the casino on a portable device. Here, the loading speed is faster compared with the desktop version.

The platform is easy to navigate, and you have access to the games with a simple scroll. While testing the casino on a tablet, we found no significant differences.

Besides the website version, players from Ireland can also download a dedicated app from Google Store, but Apple users do not have such an option. Still, we consider that this website is worth putting into our selection, where you will find only casinos which offer apps.

Captain Cooks Casino app

To get the app on your Android device, go to Google Play and search for the casino. The app offers the same facilities as the desktop and mobile versions. Yet, everything is organised in a special layout.

The app was last updated in April 2022 and requires Android 5.0 or up to function properly.

Games

This section of our review is concerned with the number and types of games that this casino has on display for its Irish base, which is also our reason for not adding this platform into our live casinos selection. Here is what we found:

Slots

In total, there are slightly over 420 slots, with the following categories available:

  • Video slots: 10000 Wishes, 108 Heroes, 9 Masks of Fire, A Tale Of Elves
  • Progressive Jackpots: Cash Splash, Mega Moolah, Treasure Nile, Mega Vault Millionaire

Table games

More than 50 titles are available in this section. You’ll find options like;

  • Roulette
  • Blackjack
  • Baccarat

Important

Irelanders can enter a game without having completed the KYC procedure, but there is no demo mode to try them out before depositing. Thus, it’s only possible to play after making a payment.

Live Roulette

There are more than 10 available titles in the Live Roulette lobby, and they have the following betting limits:

Game Minimum bet Maximum bet
Double Ball Roulette €0.25 €4000
Instant Roulette €0.10 €10000
Lightning Roulette €0.20 €10000
VIP Roulette €1 €10000

Live Blackjack

Irish players can find over 80 titles in the Blackjack lobby portal, with the limits:

Game Minimum bet Maximum bet
Blackjack Party €0.50 €200
Blackjack B €10 €5000
Blackjack VIP 5 €50 €5000
Blackjack Diamond VIP €1000 €10000

Live Baccarat

And for this category, Irelanders will find 35 options with the following betting limits:

Game Minimum bet Maximum bet
Super Sic Bo €0.20 €2500
Golden Wealth Baccarat €1 €1000
Peek Baccarat €1 €5000
Speed Baccarat F €1 €15000

Tips

Besides regular live games, you can also try out unique Game Shows, such as Dream Catcher, Crazy Time, Mega Ball and Monopoly Live.

Game providers

1X2 Gaming
1X2 Gaming
Alchemy Gaming
Alchemy Gaming
All41 Studios
All41 Studios
Fortune Factory
Fortune Factory
Foxium
Foxium
Gameburger Studios
Gameburger Studios
Gold Coin Studios
Gold Coin Studios
Half Pixel
Half Pixel
Ingenuity
Ingenuity
MahiGaming
MahiGaming
Microgaming (Games Global)
Microgaming (Games Global)
Neko Games
Neko Games
Neon Valley Studios
Neon Valley Studios
Pulse 8
Pulse 8
Rabcat
Rabcat
Slingshot
Slingshot
Snowborn
Snowborn
Spin Play
Spin Play
Switch Studios
Switch Studios
Triple Edge Studios
Triple Edge Studios
Show more

Captain Cooks Casino vs. Market Standards

Min. deposit

Industry standard: EUR 10

€10
Min. withdrawal

Industry standard: EUR 10

€10
Max. cashout

Industry standard: EUR 100,000

Payout Time

Industry standard: 2 days

2 days
Register time

Industry standard: 2 Mins

Fast
KYC Time

Industry standard: 2 days

1-2 days
Slot games

Industry standard: 500

420
Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot games
Captain Cooks Casino

Captain Cooks Casino

4.2/5
€10€102 daysFast1-2 days420
PokerStars Casino

PokerStars Casino

4.5/5
€10€101 dayInstant1 day1100
888casino

888casino

4.8/5
€10€101-2 daysInstant1 day1000
Jammy Monkey Casino

Jammy Monkey Casino

4.3/5
€5€101 dayFast1 day30
Boo Casino

Boo Casino

4.7/5
€5€203 daysFast3 days2500
Slots Gallery Casino

Slots Gallery Casino

4.3/5
€20€201 dayFast1 day7500
Luckiest Casino

Luckiest Casino

3.7/5
€10€20+3 daysFast+3 days50
BluVegas Casino

BluVegas Casino

4.7/5
€10€101 dayFast+3 days1002
Load more

Captain Cooks Casino Review - Payment Methods

Onwards, we will focus on the way this online betting platform handles its transaction methods, seeing how they go hand in hand with the use of a Captain Cooks Casino bonus.

The generated winnings will appear in Irish players’ accounts in the currency of their casino account.

To change a frequently used payment method, or to add some details, Irelanders can do that by contacting the customer support team or directly within the website.

Withdrawals

  • The minimum cashout amount for all methods is €10
  • Remember that withdrawals will only be processed during business days – Monday to Friday
  • In some cases, additional checks could be performed before a withdrawal is approved
  • There is a maximum cashout limit per day or transaction for each withdrawal method

Be aware

Withdrawing via Bank Transfer could attract an additional fee, but the site will inform the player of that in such a case.

Payment Min deposit Max withdrawal
American Express €10 N/A
JCB €10 N/A
MasterCard €10 €33000
Neosurf €10 N/A
Neteller €10 No limits
Paysafecard €10 N/A
Skrill Moneybookers €10 No limit
Visa €10 €40000
Direct Bank Transfer N/A No limit
Show more

VIP

Being part of the Casino Rewards group, it’s no surprise this gambling site has a VIP programme available, akin to the group’s general offerings. It comes with different levels which are:

  • Green
  • Bronze
  • Silver
  • Gold
  • Platinum
  • Diamond

Tips

Punters’ status level is reset every month.

When you gather 50 VIP points, you earn 1 status point. The number of Status Points will determine your status level in the Casino Rewards loyalty programme.

Related casinos

Support

Phone:
No phone available
Live Chat:
1

The customer support team is at your disposal via email and live chat, which is available 24/7.

When having issues with a bonus, you can address your query at any time. A live chat agent will assist you in a matter of seconds. Just click the Help icon on the screen and choose the Live Chat option.

As for queries sent via email, you should receive a response within 48 hours. There are also native speakers of French and German to ensure that all players get proper help.

Tips

There is no log in prerequisite for contacting the live chat customer support option.

Responsible gambling

There are enough responsible gambling tools to help players from Ireland in case their gambling habit gets out of hand. Here they are:

  • Session reminder

This feature is implemented within the casino and informs you how long you have been playing. You can select reminders to be displayed in increments, up to a maximum of three hours.

  • Deposit limits

You can set daily, weekly, and monthly deposit limits on your account. If you want to apply for this, get in contact with the support team.

  • Take a break

This feature is great for those that look for a short period break, from 24 hours upwards of 6 weeks.

Self-exclusion

We recommend this tool if you consider that a long-term restriction may be the proper action. This should be applied if you feel like gambling is affecting your daily life.

You can set it for up to five years. When excluding yourself, you’ll also be restricted from gambling on any other sites owned by the same network.

Captain Cooks Casino Review - Pros and Cons

Pros

  • 24/7 live chat
  • Multiple responsible gambling tools
  • More than 150 live casino games
  • Live Roulette bets start at €0.25
  • There are no deposit limits for any payment method
Cons
  • High wagering requirements
  • Two homepages which can be tedious to constantly switch
  • No phone support

How we review

   
Reviewer
Reviewer
CasinoAlpha rating 8.4 / 10
Test Duration 8 Hours
Review Duration 31 Hours
Deposit Methods Checked No
Withdrawal Methods Checked No
Slots Tested No
Live Games Tested No
Published Date Apr 2022
Updated Date May 2024

Our final take

While the website runs well indeed, and its colour scheme is nice to look at, the general interface and looks are a bit outdated and seem kind of old. Still, the mobile optimisation is great enough and there’s also a downloadable app available for Android players.

Also, we appreciated the presence of 24/7 customer support, but if they went that far, they could’ve gone a bit more by adding a phone support option.

What are your thoughts?

Leave a comment below and tell us more about your experience with this casino!

Elena Buzincu
AuthorElena BuzincuSenior Author & Editor at Casino alpha

Elena is always ready to help players make their best gambling decisions. She already has a diverse understanding of what gamblers are looking for and what this industry is about, but she knows there is much more to discover. Maybe someday she will travel to Asia to learn about that unique gambling scene too.

Adina Minculescu
ReviewerAdina MinculescuSenior Author & Editor at Casino alpha

Adina’s methodical way of thinking is what gamblers need to understand the casino market. With her expertise in this niche combined with her studies in linguistic typology and hermeneutics, she will be able to help you make informed decisions. Let her be your trustworthy guide!

F.A.Q.

When was Captain Cooks Casino launched?

The casino was launched in 2003.

What is the Captain Cooks Casino withdrawal time?

The internal withdrawal processing takes only 2 days. Yet, depending on your chosen banking method, the funds could either reach your account instantly or in up to 7 days.

What is the Captain Cooks Casino login process?

To log in, you have to press the Play Now button on the homepage. If you saved your credentials, you’ll be automatically logged in. But if you didn’t, you’ll have to manually enter your username and password.